GLUE: Refund Policy

Effective date: September 26, 2026 · Seller: GLUE (iglued.us), operated by its founder during the open beta

We want paying for GLUE to feel fair. This is how refunds work.

1. Subscriptions

• Cancel any time. A level paid by card is cancelled on the Karma screen, a level paid in Telegram Stars inside Telegram; a level paid with a stablecoin transfer does not renew at all. Cancelling stops future charges; your level stays active until the end of the paid period. We do not refund the remaining days of a period you have started using, except where the law says otherwise (below) or when the failure is ours.
• Right of withdrawal. If you are a consumer in the EU or UK, you may withdraw within 14 days of the first payment. If you are in Brazil, you may withdraw within 7 days of the first payment (Consumer Defence Code, art. 49). Tell us at support@iglued.us; we refund within 14 days to the original payment method. If you used paid features during that time, we may deduct a proportionate amount for the period used, as the law allows.
• Renewals. If you forgot to cancel and a renewal was charged, write to us within 7 days of the charge without having used paid features in the new period; we refund.
• Our failure. If a paid feature did not work because of us, we refund the affected part of the period or the whole month, your choice.

2. One-time purchases

A one-time purchase is digital content delivered immediately when you buy it. At checkout you ask us to deliver it right away and acknowledge that, once delivered, the statutory right of withdrawal no longer applies. If a one-time purchase was not delivered or failed, we redeliver or refund in full.

3. Karma

Karma has no cash value and is not refundable, exchangeable or transferable. Unused karma is not paid out.

4. Telegram Stars

Purchases made inside Telegram are paid in Telegram Stars and follow Telegram's terms; refunds of such purchases are made in Stars through us. Write to support@iglued.us with the transaction date.

5. How to ask

Email support@iglued.us from the address linked to your account (or include the identifier shown in Settings → Account), say what you bought and when, and what went wrong. We answer within 3 business days and refund within 14 days of agreeing.

6. Chargebacks

Please write to us before disputing a charge with your bank; it is faster. Accounts with fraudulent chargebacks may be closed.

7. Mandatory rights

Nothing here limits the rights you have under the consumer law of your country of residence.